Safety in the Air
Air Transport - Safety Initiatives in Air Transport
Nippon Cargo Airlines Co. Ltd. (NCA) is audited by the International Air Transport Association (IATA) using the IOSA standard (i.e., IATA Operation Safety Audit). NCA's IOSA registration has been successfully renewed and remains valid until October 19, 2021.
This audit aims to verify that airline operations comply with international safety standards. The audit covers up to 900 items, especially a wide range of safety management systems as well as details concerning operations and maintenance. Five auditors take up to five days to complete the audit.
To maintain this registration, airline companies must be audited and verified by IATA every two years for registration renewal with the audit items reviewed every year and updated in accordance with the latest international standards. The next audit is scheduled for May 2021.
The IOSA registration verifies that an airline company operates safely in compliance with internationally accepted standards. Every year, NCA confirms that it properly complies with the audit items required by IOSA through an internal audit process in order to maintain a high level of safety.
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Mid-term Safety Promotion Goal
NCA established a mid-term safety promotion goal in the company's FY2015-2018 Mid-term Safety Promotion Plan.
Mid-term Safety Promotion Goal
Ensure safety flight operations by allowing each employee to understand and promote our "safety management system," and become recognized by customers as a safe and secure company.
NCA set four priority measures based on this goal.
Mid-term priority measures
- Dissemination and reinforcement of the safety management system
- Improvement of risk management
- Enhancement of communication and collaboration
- Enhancement of safety education and enlightenment
On July 20, 2018, NCA received a Business Improvement Order from the Ministry of Land, Infrastructure, Transportation and Tourism (MLIT). NCA analyzed the background, problems, and factors that contributed to the issues mentioned in the order and responded on August 17, 2018, by submitting preventive measures.
NCA will unite all staff members and management to fully implement these measures and thus guarantee safe operations.
We sincerely apologize for any inconvenience and worry, and affirm that all efforts are being made to ensure safety at NCA.
Response to Business Improvement Order Issued
Nippon Cargo Airlines Co. Ltd. (NCA), an NYK Group company that engages in the air transport business, received a business improvement order from the Minister of Land, Infrastructure, Transport and Tourism in July 2018 for improper maintenance practices spanning multiple years. Following this order, NCA submitted a report in August 2018 covering its analysis of the causes and improvement measures. In this report, NCA presented a total of 69 items for improvement that focused on the three main areas of operations, the functions of the safety management system discussed both in the business improvement order and in the operation improvement order, and main individual issues. As of the end of June 2019, NCA had completed or implemented all 69 items. Going forward, we will continue to check the progress of NCA’s improvement measures. In addition, the NCA Investigative Committee, chaired by the president of NCA and including outside experts as members, released a report in January 2019 on the committee’s investigation concerning recurrence prevention measures. This report contained a total of 43 items focused on three areas: elimination of direct causes of improper practices following the business improvement order, strengthening of control and supervision functions, and improved decision-making progress in future business administration. Of these, 25 items overlap with the improvement measures above, and as a result efforts are already underway as part of the improvement measures. In addition, the remaining 18 items are being reviewed and addressed using an action plan and other means.
Safety Talks (Direct Dialogue with the President)
NCA has established Safety Talks as an opportunity for direct dialogue between the president, safety managers, and employees at all 43 of the company’s departments in Japan. These talks are held to discuss employees’ thoughts about safety and to address any requests the president may have of employees in terms of safety. The goal of these talks is to find out what employees are really thinking, including differences in commitment between departments and true voices in the field, for use in the rebuilding of NCA’s internal systems.